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How To Generate A Clean Log File

Do the following to generate a clean log file:

  1. Open Jaksta Screen Recorder
  2. Go to File > Reveal Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  3. Quit Jaksta Screen Recorder
  4. Delete the log file in the Finder window
  5. Reopen Jaksta Screen Recorder
    • This will automatically generate a new log file in the Finder window
  6. Attempt to use Jaksta Screen Recorder under the circumstances that result in an issue
  7. Quit Jaksta Screen Recorder once it fails and/or the error is reproduced
  8. Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)