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impossible to download any vidéo

I have a full licence since one year or more and i cannot download any vidéo with my iMac and Safari ! I never receive a response for this problème and I am very angry ! Please now give the solution .

1 Comment

Hi Garcia,

Sorry for the delay.

Can you say what sites you are viewing? Send us a link if possible.

Also can you check that you have the latest version 1.4.4. You can download it from here:


If this does not help, can you send us your log file as described here:




Jaksta Support

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