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Le Capitan

Hi, Jaskta Music Miner does not run on El Capitan, any idea ?


Any news on the iPlayer issue? I am a bit reluctant to buy the Windows version, having already paid for the OSX version.

Hi Ian,


BBC iPlayer is an issue for the Mac version in general, regardless of the OS X version you have. I can't provide an ETA at the moment, but yes hopefully it should be within the next few weeks.


Thanks,

Ben

Jaksta Support


Hi, I have just tried the trial version on my Windows partition and it seems to work fine on BBC iPlayer. So it must be related to El Capitan rather than BBC iPlayer. Do you think you will have a solution soon?

Hi Ian,


Unfortunately BBC iPlayer is a tougher issue - we know about this not working at the moment and it should be fixed in an update. Sorry for the inconvenience.


Thanks,

Ben

Jaksta Support


Hi, now loads correctly and no longer hangs, but still does not detect BBC iPlayer stream.

Now it work :)


thank you so much for your work :)

Hi Rachid/Ian,


We've now got a beta version that should hopefully fix this issue:

http://download.shedworx.com/musicminer/beta/JakstaMusicMiner.pkg


Let us know if this version 1.3.7 helps or if you still have problems.


Thanks,

Ben

Jaksta Support


Not sure if this helps, but looking at my log, there seems to be a problem with finding the paths: /var/run/JakstaConfigDaemon /var/run/RMCConfigDaemon When I start Jaksta Music Miner 1.3.6 it hangs for a while and then I get the message "Installation Error Configuration Daemon Not Running" The previous version I had run perfectly until I upgraded to El Capitan.
Hi Rachid,

Sorry this issue is proving to be difficult.

Here is what I suggest:

Can you start a terminal by typing terminal into spotlight at the top right of the screen.

Then copy and paste these commands into the terminal:

ls /var/log/
cp /var/log/JakstaConfigDaemon.log ~/

What output do you see? Is there now a file named JakstaConfigDaemon.log in your home folder?

We may need to put out a beta version to debug this issue if we can't get enough information. Let us know how you go.

Thanks,
Ben
Jaksta Support

 

it's been 21 days that I have opened the ticket, my problem is still not resolved ????

Previous version stopped working on BBC iPlayer, so Installed latest version (1.3.6) but now hangs when run, have to force quit. Anyone able to help. Many thanks

there is no "JakstaConfigDaemon.log" on my mac

Hi,


Dave, yes Jaksta and Jaksta Music Miner are ready for El Capitan - the issue that Rachid is seeing is a separate one that is not obviously caused by El Capitan.


Rachid, I got your email thanks very much. In your home folder there should be a file named "JakstaConfigDaemon.log" which is created there when Jaksta Music Miner fails to start properly. Are you able to send this to us? This contains different information from the standard log file.


Thanks,

Ben

Jaksta Support


is Jaksta now ready for El Capitan? Yes or no? Cheers

Hi Rachid,


Thanks for the log. This looks like something new - I will get back to you soon.


Thanks,

Ben

Jaksta Support



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