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Jaksta Deluxe for Mac is not work

Hi 

i updated my macbook pro recently and my jasksta deluxe is longer workind,

when i try to open it, it says ( installation error). I reinstalled the program but   I am still getting the spinning wheel and have to force quit to get this to close. It is completely not operational. 

please advice what to do. thanks

Dhondup


Hi Adrian,


Sorry for the delay.


Can you say what sites you are visiting? Does this problem occur for all sites, or just a specific site? For instance, does it capture from YouTube?


The next time this occurs, can you send the log file to us? You can find it by going to the Preferences and clicking Find Log File.


Thanks,

Ben

Jaksta Support


Deluxe installed ... and activated

 Play video to grab .....and nothing .

Apart from turn it 'ON' what else do i do ?

Iv'e tried Safari and Chrome browsers


Thanks 

Adrian

jpg

Hi,


Can you try installing this new deluxe bundle:

http://download.shedworx.com/jakstadeluxe/beta/JakstaDeluxe.pkg


This has fixes for the new OS X El Capitan.


Thanks,

Ben

Jaksta Support

 sorry i meaning jasksta deluxe is no longer working


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