I am running Mac OSX 10.9.5 with Jaksta Media Recorder 1.4.6. When I install Jaksta, it works for a little while (a day or so). After that, it locks up when I launch the application forcing me to reinstall it. I have also noticed that after using Jaksta a few times, it starts to cause issues with videos playing in Safari. I have to shut down Jaksta, start the video playing on a resolution I don't want to capture, open Jaksta, then choose the resolution I want to capture so that Jaksta recognizes the video.
No worries on the delay. I deleted it, reinstalled it using the package you linked above, and it still locked up when entering my activation code. I used AppCleaner to remove everything for Jaksta and tried again with the same results; it still locks up when entering my code.
Strange. Are you willing to try logging in as a different user and see if you are able to activate it under that user?
If that fails too, are you willing to try a much older version to see if the activation takes?
So I tried logging in as another user and Jaksta immediately accepted my activation code. But when I switched back to my account, it was showing as unregistered. So I entered my activation code hoping it would now work, but the app still locked up. So I used AppCleaner to remove it and installed the older version you linked. When I entered my activation code in that one, IT WORKED! I then updated Jaksta with the installer that was locking up and it still works. Thank you! I will let you know whether or not I still have the issue of needing to reinstall it whenever I need to use it.
Quick update: I have opened Jaksta several times since I installed it and it has never locked up or required me to reinstall it. It seems to be working properly now. Thank you!
It would be best to start by doing a hard reinstall of the Jaksta apps - uninstall, reboot, reinstall.
There may something broken in the programs startup processes, so a reinstall should reset everything.
If the problem continues, can you please supply as much information about the program and the crash as you can ie. version, any error messages, Mac OS version etc.
If they are crashing on startup, then when you reopen them it should come up with a dialogue box informing you of the crash and also giving you the option to Reopen, Report or Ignore. If you click on Report then you should be taken to another screen with the option to get a crash log.
If you can get that far and can get the crash log, send that through to us and hopefully it will tell us what is going wrong.
Also, the log file that you sent through before was a bit messy for some reason. If you want to try resending it again, the best thing to d would be to delete the current file, open Media Recorder (this will generate a new file) and then wait for the error to occur and then grab the file and resend it.
Please try our latest beta, which will hopefully have a fix for this issue.
You can get the installer here - https://cdn.shedworx.com/jaksta/beta/2.2.5_269/JakstaMediaRecorder.pkg