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Your lack of support

I need to convert files. this is my third try to post the file. why do you not have product support? yes, I'm angry and feel ripped off


1 person has this problem

Hey guys,


Really sorry about the lack of responses here. I dropped the ball on this one.


The next time anyone gets a failed conversion, can you send the log file to us? You can find it by going to File|Reveal Log File... in the menu, then attach it to a forum post.


Thanks,

Ben

Jaksta Support


mkv files have stopped converting....partial converts only & video is static etc....

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