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Your lack of support

I need to convert files. this is my third try to post the file. why do you not have product support? yes, I'm angry and feel ripped off

1 person has this problem

mkv files have stopped converting....partial converts only & video is static etc....

Hey guys,

Really sorry about the lack of responses here. I dropped the ball on this one.

The next time anyone gets a failed conversion, can you send the log file to us? You can find it by going to File|Reveal Log File... in the menu, then attach it to a forum post.



Jaksta Support

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