I need to convert files. this is my third try to post the file. why do you not have product support? yes, I'm angry and feel ripped off
Really sorry about the lack of responses here. I dropped the ball on this one.
The next time anyone gets a failed conversion, can you send the log file to us? You can find it by going to File|Reveal Log File... in the menu, then attach it to a forum post.
mkv files have stopped converting....partial converts only & video is static etc....