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Jaksta unexpectedly quit

I have Mac OS 10.11.6 and have just upgraded to Jaksta 1.5.1.  Previously Jaksta worked fine.  Now it crashes as the stream starts downloading with the error above.  Can you fix this?



1 person has this problem


Hi Derek,

Can you check the Download locations under the Downloads tab in the Preferences - is it a writeable location on your machine?

If this does not help can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.



Jaksta Support

I am having the same issue.

Problem started with 1.5.1.  I upgraded to 2.0.1 in the hope that it fixed this issue but it didn't.

About 1-2 weeks ago, jaksta started crashing very regularly.  Seems to be a particular issue with chaturbate.  Other sites have seemed to be fine still.  I use Chrome.  However, I just installed Firefox and had the same crash happen almost immediately so it doesn't seem to be browser dependent.

Hi Joel,

Can you start by doing a basic reinstall - uninstall, reboot, reinstall.

Start with that and then we can look more into it if needed.



Jaksta Support

Hi Joel,

I am just posting your response here. Because you replied to the email notification rather than directly on the forum thread it went through as an email ticket, rather than ending up here. 

Joel: Tried it a couple times.  Still crashes often.

If that is the case I would suggest doing a full reinstall.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). This folder and its files may already be deleted when the app is removed, but it's a good idea to double check and be thorough in case it remains and is reused when the app is reinstalled. Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files.

If that does not fix it can I get you to send through a clean log file?

To get a clean log, you will need to do the following.

- Open JMR

- Go to Preferences > General > Find Log File

- Close JRM but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a video that you know gives an error/fails (ie. the link you provided) 

- Close JMR once it fails OR just run JMR as you normally would until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Give that a try and then let us know. Please remember to reply back here in the forums rather than by email. The tidier we can keep all the info the better.



Jaksta Support

I did a full reinstall as described and it didn't fix the issue.  I attached a log file.


Just to cover all of my bases, here is a log file with debug mode turned on.


Hi Joel,

It looks as if that the Chaturbate streams you are trying to download are RTMP based.

If you haven't enabled Jaksta to capture RTMP streams, then that may be causing it to rash when the download starts.

In Preferences > Streaming can you check and see if Always Record RTMP is turned ON? If not, turn it ON and then try again. Go ahead and turn the HTTP one on as well while you are at it, just in case.


Give that a go and let me know.



Jaksta Support

I made that change and it's still the same.  Crashes early and often.

I've been having the same problem, I tried reinstalling without uninstalling the app and uninstalling the app first but nothing works. Less than two minutes into recording the app crashes. Tried it on Google Chrome and Safari with the same results.

How in the world did this get marked solved????

I have yet to see one person have anything close to a solution.

Hey everyone,

Yeah not sure how that happened. Anyway, changed back to Unsolved now.

So next best thing to do will be to get some Crash Logs if you guys are able. 

If Jaksta straight up crashes and closes, then when it is reopened there should be a prompt to either Report, Reopen or Ignore (or something similar). If you click on Report then you should eventually be led to a point where you can view a Crash Log. You should then be able to get or save a copy of the Crash Log and then attach it here. 

Robert, as far as you are concerned we are going to need some more information - what version of Jaksta and Mac OS are you running, what site are you downloading from that causes a failure (one particular site or any?), are you running Jaksta from the top level of your Applications folder and have you set the download/converted file destinations to somewhere on your main internal drive (ie. not externally)?

The more info we have the better.



Jaksta Support

Here's a crash log.


Hi Joel,

Can you please try one more thing for me.

Try setting your Downloads location to a consistent local destination - so either its original default location (/Users/joelcornell/Movies/Jaksta Media Recorder) or even the Desktop would be fine.

If that doesn't work I'll get you to send through one more standard, clean log file.



Jaksta Support

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