Jaksta

Hi Jamal,

I also had a problem downloading this video, but instead of the download failing I got lots of little downloads, which is also not right.

Here are a couple of options you can try: 

- Try the site in various browsers - Safari, Firefox, Chrome

- Try the site with "Always Record HTTP" and "Always Record RTMP" enabled in the Streaming tab in the Preferences.  This records the exact same data that the browser receives, instead of asking the website for its own copy. Some sites can only be captured like this. You need to leave the video running while capturing with these options enabled, so it's best to turn them off afterwards.

- Try updating tot he latest version if you haven't already

- If you are using a VPN, turn it OFF

If the problem continues, could you please send us a log file the next time it occurs? You can find the Jaksta log file by going to the Preferences and clicking the Find Log File button.

Regards

Liam

Jaksta Support

Hi Jamal,

It appears that you are using the Windows version of Jaksta.

Could you please post your issue in the Windows forum (this is the Mac forum) and it should be answered there. Put up the log file as well as the options you have tried so far.

Regards

Liam

Jaksta Support