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How many times do I need to request a password reset before you send one?

I have a problem with Jaksta forgot my pw so requested a pw reset - webpage says you're sending me a mail - but  NOTHING - no mail, no junk - did it again & again & again but still nothing! Have had to set up a new account to raise a ticket... Whats going on?

1 Comment

No sure sorry.   The support system is hosted by freshdesk and we would need to trace it through them to see where your email has gone.

Please submit a request via licensing support so you can provide your email address securely.  Reference this forum topic if you could.


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