There are a couple of things that you can try.
- Try the site in various browsers - Safari, Firefox, Chrome
- Try the site with "Always Record HTTP" and "Always Record RTMP" enabled in the Streaming tab in the Preferences. This records the exact same data that the browser receives, instead of asking the website for its own copy. Some sites can only be captured like this. You need to leave the video running while capturing with these options enabled, so it's best to turn them off afterwards.
If the problem continues, can you also please send us a link so that we can test it for ourselves? If it requires login info and you are OK with it, you can send it to us privately through the email ticket system.
I'm trying to capture a video streamed lecture that I have paid for - Jaksta is creating a series of tiny files rather than writing to one large file - Ideas?