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JMR7 is not recording sites JMR6 would

Hulu and Amazon crash on record.  Netflix overscans and records with a browser window box around it.

Vudu, now records, but at extremely low quality.  


Not sure what the issues is but I rolled back to 6 and those issues are gone.


Thanks, 
rai


All work fine here and haven't had other reports.  


What crash are you getting?  Please provide debug logs as per:


https://support.jaksta.com/discussions/topics/6000009063


JMR6 and JMR7 can co-exist on the same machine.

clean boot

open JMR7

turn on debug

Guides

Netflix

Recorded 10 sec video

Manually stopped

support

Paper airplane

close JMR

Post results


wmv
(2.42 MB)
zip

Perfect thanks!  Ill get back to you on what I find in the next day or two.

Did you have IE open whilst this recording was happening?  

No. I use Opera for a browser. In the test I had nothing but jmr open.

Your logs show the Silverlight window in which the video is playing, is not resizing to fill the entire window when requested to.  


Do you have the latest version of silverlight installed? If not please update if you can and see if that makes a difference.  


https://www.microsoft.com/getsilverlight/locale/en-us/html/Microsoft%20Silverlight%20Release%20History.htm


I also see you're still on Windows 8. Support for Windows 8 stopped over a year ago.  Can you update to Windows 8.1 Update 1 or preferably 10?


When you play the video in the DVR browser and resize that window by dragging the window corner, does the player resize to fill the entire window when you release the mouse?


You mention the word guide in the steps you undertook to generate those logs.  


Just to confirm you're performing the following steps to start the DVR browser and start recording (if your not doing it this way, please try it this way and generate logs if it doesnt work)


1. Selecting the DVR capture method button

image




2. Clicking the netflix quick link icon


image


3. Navigating to and playing the netflix video in the DVR browser and then clicking the REC button


image




I have never been on any version of windows but 10/home.  It came with the machine.


I attempted to update silverlight (in opera and in I.E.)

Get Silverlight | Microsoft Silverlight


The version of Silverlight installed is:

Silverlight 5 (5.1.50906.0)

that is the april release of silverlight.




The guide is the mag glass on the left, then pop vid sites, then netflix.


I did do it the way suggested above as well and got the same result.


I can not drag or increase the size of the playing video area, there is a gap about 2 inches to the left.  I can pull the container window in and match the video window (its almost like an iframe) and then record, but i get the same result.


image


Wow that is very strange.  Your log files show that Windows is reporting your operating system is 'Microsoft Windows NT 6.2.9200.0'.  That is Windows 8.  I wonder what is going on.  


Whilst not always accurate what does this say your OS is (open in IE will give best result): http://whatsmyos.com/


At least you're seeing visually what I am seeing in your logs re the video not expanding to fill the whole window.


Could you please send me a msinfo32 dump to support AT jaksta.com and reference this thread:  In 'Type here to search' enter msinfo32 and then File > Save to save a nfo file.

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