Support | JMR unable to record from Medici.tv

JMR unable to record from Medici.tv

started a topic over 3 years ago

Medici.tv changed to new site and I cannot record for instance from the following link: http://www.medici.tv/fr/operas/mozart-la-clemenza-di-tito-salzburg-festival/ The site requires a registration (free of charge for basic viewing). Can you help ?

2 Comments

said over 3 years ago

Thanks for providing your credentials. That site works fine here using AUTO capture mode.

Try clearing your browser's cache. If that doesnt work then please provide your debug logs by following these instructions exactly: https://support.jaksta.com/discussions/topics/6000009063

said over 3 years ago

Could you please email your credentials for this site to support AT jaksta.com and reference this ticket. We can then have a look for you.