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Download problems

I am having a problem downloading from the site: https://www.1spotmedia.com/#!/tv-shows/58751e0c24964300042c810d/1/58d968079d91940004719da9. This is a new issue as I have been able to get audio and video (though the two came as separate files) before now. I have a Macbook Pro and I am running Version 2.1.0 (249) of the software. HELP

Hi Jeffrey,

I am unable to test that video as it requires a subscription or membership.

If you would like me to test it and you are comfortable with it, could you please privately send your login details to: support@jaksta.com

A clean log file would also help.

To get a clean log, you will need to do the following:

- Open JMR

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)



Jaksta Support

It appears to be working as it normally does so I will monitor for a while before performing the tasks that you suggested. Many thanks for the response. 

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