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monitoring button

I can only download manually by copying the url but i can't do it by turning on monitoring button to auto download it didn't work even though the button is on and the media is playing nothing happen

Hi Kummy,

I would suggest doing a full reinstall. If there is a break in the programs processes then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

Please let me know if the problem continues.



Jaksta Support

I don't get it i don't really understand full reinstall? if i could do it i also don't understand the next step go to finder then access go becoz i really don't know how to do it what if the app ask me to fill the code after reinstall  just like the first time i install the app? becoz i forgot the code  

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