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Jaksta Media Recorder for Windows Not Working with thv11

Hi,


I just purchased the Jaksta Media Recorder for Windows and I keep getting errors. What am I doing wrong? I know the links work because my co-worker tested it on his MAC and it works fine. Why is it not working on Windows?

IMG3083.jpg
(4.21 MB)

Here is another video of Jaksta not pulling in the video.

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(16.3 MB)

Your video shows that you had already started playing the video before you switched AUTO on.

AUTO needs to be on before you load the page that has the video on it, other wise it will miss the start of the video stream.

I’m pretty sure I’ve done it with auto on first but I’ll try it again in the morning.

I hope you can open this, the video was a big file so it sent as a google drive link, but the video shows I have AUTO on first, then I loaded the page that has the video on it, and still nothing.


https://drive.google.com/a/cps.k12.ar.us/file/d/1ON4e0tfwW2tiITaozkeeyz0qPQqyFuIZ/view?usp=drive_web

Downloads fine here still.


Please turn on debug and provide those logs, ensuring AUTO is on before visiting the page and playing the video.  Try a video you have never played to ensure its not cached.  Also please let me know if you have a vpn or proxy server that you are going through and if so what ports it is on.


Screen shot below shows the small ad at the start being captured and then the video.


How do I turn on debug?

Here is the log -- also, beginning tomorrow (Friday, June 8) I will be unavailable for a week, so I will reply and reach back out when I get back.


I forgot to also mention I'm not going through a vpn or proxy server. I asked our technology dept. and I'm just using google chrome.

zip

Your logs dont show any internet traffic on "Intel(R) 82578DM Gigabit Network Connection", for the minute and a half you had debug on for.


Are you sure you are following the instructions correctly to collect the debug logs?   Debug needs to be on before you open the page hosting the video in your browser.

Yes I'm sure, I will try to make a video next week when I'm back so you can see.

Hello, 


I'm sorry I'm just getting back to you. I've been out of the country and busy with back to school stuff. 


I hope you can see this -- it's a google drive link.


I turned on the debug -- auto -- then played the video and still nothing. Here are the debug logs. I'm at a loss for what to do, it's been about two month or so and I still can't get it to work.


https://drive.google.com/a/cps.k12.ar.us/file/d/1QDlB_ATT9UX-B9xiBgdIpKs7nmOjL-Ld/view?usp=drive_web

zip

​I also tried Firefox which did at one time work and now it doesn't as well.


I prefer Chrome. 


https://drive.google.com/a/cps.k12.ar.us/file/d/1th-IsaScZzyy6ztz6TV-qAoV_Qx06QHK/view?usp=drive_web

It's been two weeks and I still haven't heard an update. Did both my videos go through showing you that I'm still not able to capture any videos?

Sorry for the delay.  


Jaksta can definitely download from thv11.com.   See screenshot below.,  


But as i mentioned early on this site requests your browser to cache the video details. If you have watched a video then they are loaded from the cache on subsequent views.  Based on your logs  this is what looks like is happening because there is no requests even for the webpage shown, which indicates it is being loaded from the browser cache. 


So the trick is to hard refresh the page so it doesnt use the cache and makes a request to the website so Jaksta can detect it.


So if you have already watched the video recently or it doesnt capture:


Switch AUTO off

Switch AUTO on

In chrome:  Hard refresh the thv11.com web page hosting the video using Ctrl + Shift + r





Okay, I'm at a loss. I understand it works for you. It works for my colleague on his MAC too, but I just can't get it to work on my PC. I'


I even cleared my cache once again. I hard refreshed the pages. I selected videos that I had never selected before and it still won't work.


I'm thinking something on my school computer maybe is blocking it? Do you have any idea what it could be? I've tried chrome and firefox.


I also make sure Jaksta is on auto before I even click on the video. I'm just not sure what to do now. I really want to and need to use this service. I haven't been able to use Jaksta once since I bought it in March. I really want to find a solution because I know it works!

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