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Jaksta Stoped working

Hi there have Jaksta Version 1.2.9 (102) and it seems to have completely stopped working. I am also unable to get any updates if are any as haven't used it for a while. Your help on how i can get it to work again would be appreciated.


Thank you


Hi John,


My first suggestion would be to update to the last build of Jaksta Version 1 that we released - V1.5.1. 


I would do this by uninstalling the current app, rebooting the Mac and then reinstalling Jaksta. You can get the installer here - http://download.shedworx.com/jaksta/beta/1.5.1_00/Jaksta-1.5.1.pkg


There is a good chance you will receive upgrade prompts to Version 2. You can turn off the prompts by going to Preferences > General and turning off the feature that does auto-checks for updates on startup. 


Version 2 is a PAID upgrade that we released in early 2017, but it is not mandatory.


There is a discounted upgrade offer for existing license holders, which can be accessed by following the prompts in the update checker pop-up notification.


Please be aware that we will not be releasing any more updates for Version 1, as we are focusing our development on Version 2. 


Regards

Liam

Jaksta Support

Same issue. Followed instructions above, but still not loading. 
Created another user account on macbook and Jaksta works fine on secondary account - too bad I need to use this primary account. 

What gives? is there a log file I can send you?
thanks..

Hi Crash Map,


I have just responded to the other user from the forum that you posted in. Please check there first and see if what I said applies to yourself.


If it does not then could you please supply more details. 


This includes your Mac OS version, Jaksta version and screenshots of any errors you experience. A clean log file may also help.


To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)


Regards

Liam

Jaksta Support

I have similar problem.

However Jaksta crashes upon attempted opening, the little rainbow mac wheel just spins and I have to force quite.


I have deleted, rebooted, and reinstalled.

I did pay for this application so I have the complete set of Jaksta applications.


I have a Mac Sierra  10.13.4.


I cannot access any commands such as Jaksta preferences because application crashes upon opening.


Not sure what else to do except to delete everything and start over.


Ideas?

Hi Ricky,


Do you run any kind of program that auto-deletes or does regular 'cleans' of your Mac? Specifically Clean My Mac?


We have found that people using this program or something similar often find that it erases a core Jaksta file (sometimes even when whitelisted to be excluded) which will result in a crash on startup.


Security software can sometimes have a similar result where it blocks the installation of important files, so turning that off during install is also a good idea if it is in use.


If none of these instances applies to you then please send through the complete crash report. Copying and pasting content from it usually messes up the alignment and spacing of the content, making it hard to read. If you want the Jaksta Media Recorder____________.crash file itself (the blank space is filled in with a date stamp) you can find it by opening Console and then in the side menu go to ~/Library/Logs/Diagnostic Reports/


Regards

Liam

Jaksta Support

Thanks Liam, 

I don't use clean my mac or similar app, nor a security app that block installation.


I cannot access Jaksta crash file as I cannot access the jaksta console as it crashes when it opens.


I have a apple crash report I can send.

Unless there is a different way to access Jaksta crash report from outside the jaksta app.


Can I send the apple crash report to your email?

Hi Ricky,


Sorry I should have been more specific. Console is actually a separate utility that all Macs have, which is how you would access the crash file outside of the Jaksta app. If that is what you are trying to use and it is crashing then there may be a whole different problem, but I doubt that's what happened. 


Regardless, that crash report is the file you would get if you went in and found it manually by going through Console. So send the most recent report through and hopefully it will tell us something. 


We will start with that and if needed we can check your standard log file later.


Regards

Liam

Jaksta Support

Here is the crash file

hang
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