I am trying to download from http://videos.sproutvideo.com/embed/489ad0bd191ee3c5c0/611851e5b64090cd
it ends up downloading 4 files, none of which plays.
Does anyone from support work here? It's bee a week and no response.
Apologies for the late reply. I forgot to respond at the time you made your original post.
I tested that video and encountered the same issue. I then forwarded my findings onto development, and am waiting on a response.
I will keep you informed of any updates as best I can.