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Not downloading Properly

I am trying to download from http://videos.sproutvideo.com/embed/489ad0bd191ee3c5c0/611851e5b64090cd

it ends up downloading 4 files, none of which plays.


Does anyone from support work here? It's bee a week and no response.

Hi Dawn,

Apologies for the late reply. I forgot to respond at the time you made your original post.

I tested that video and encountered the same issue. I then forwarded my findings onto development, and am waiting on a response.

I will keep you informed of any updates as best I can.



Jaksta Support

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