Jaksta

Hi Jaffer,

Apologies for the delayed response.

I have forwarded your log file onto our development team for them to review.

In the meantime could you please try doing a reinstall (uninstall, reboot, reinstall) and then test it again.

Regards

Liam

Jaksta Support

Hi Jaffer,

Please disregard the reply I left in this space if you saw it.

I wrote that response for another users issue and posted to the wrong spot, and have now edited it to say this.

Please let me know how the reinstall goes. I still have not heard anything from development but will pass on their findings when they do get back to me.

Regards

Liam

Jaksta Support

Hi Jaffer,

We think we have identified the problem and are building a fix into a beta that we hope will resolve it.

I will let you know when the beta is ready for testing and will provide a link to the installer here so you can try it.

Regards

Liam

Jaksta Support

Hi Jaffer,

Still no set ETA.

Within a few weeks I would say, but cannot guarantee.

Thanks for your patience.

Regards

Liam

Jaksta Support

Hi Jaffer,

You can download the installer for the latest beta here - https://cdn.shedworx.com/jaksta/beta/2.2.5_273/JakstaMediaRecorder.pkg

Please let me know if this resolves your issue and provide a new clean log file if it does not.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

Hi Jaffer,

We have developed another beta for you to try - https://cdn.shedworx.com/jaksta/beta/2.2.5_274/JakstaMediaRecorder.pkg

Please supply another new clean log if it still does not work.

Regards

Liam

Jaksta Support

Hi Jaffer,

That's great to hear.

Please let us know if the problem comes back at all.

Regards

Liam

Jaksta Support