I have 2 windows machines and Jaksta seems fine on one and not the other.
On one download if fine but for the other it just says 'failed to run filter graph'
How do I diagnose the issue ?
Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
Any update ?
Im still trying to work out what is going on on your computer. Nothing stands out from the logs provided. Will be in contact soon to ask for more info.
Hi, any update ? Thanks
Hi, any update ?
Hi, On both your computers could you please do the following: