I would suggest doing a basic reinstall - uninstall, reboot, reinstall - to see if that resolves the issue. There may be a break in the programs processes and a reinstall should reset them.
Please let me know if the problem continues and we can investigate further.
I tried that today. Didn't change anything. Is there a number I can call and have someone walk me through some ideas? Is Jaksta suitable for the newest operating system on Mac... Catalina??
Please see my private email response to this. You can reply to that email going forward.
If you cannot see the email in your Inbox then check your Spam.
I just got a brand new MacBook Pro and shifted everything from my 2012 MacBook Pro (that was fully up-to-date) to my new one and for some reason I can convert videos on my old MacBook, but when I try to convert some videos on my new one through the same software, it automatically closes when I hit convert. Also the thumbnail of your I can convert videos on my old MacBook, but when I try to convert some videos on my new one through the same software, it automatically closes when I hit convert. Also the thumbnail viewer shows a "?" instead of an image from the video.