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Jaksta MusicRecorder not recording streamed music from Pandora

Mac Catalina 10.15.4 version


Jaksta Music is not recording music


are there any setting that need to be adjusted to make this work? It was working prior to update to Catalina


Hi Daniel,


Can you please confirm for me whether Jaksta Music is failing to auto-capture any and all streams, or only from Pandora. Or do you mean to say the audio capture mode is not working?


I need more information before I can attempt any troubleshooting. Please provide as much detail as you can about your issue.


Regards

Liam

Jaksta Support

Pandora only

Hi Daniel,


And is the problem occurring when you try and stream capture (default) or audio capture?


Regards

Liam

Jaksta Support

both


Hi Daniel,


It would be good if you could send us a clean log file to review.


To get a clean log, you will need to do the following:

  • Open Jaksta Music Recorder (JMR)
  • Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  • Quit JMR
  • Delete the log file in the Finder window
  • Reopen JMR¬†
    • This will automatically generate a new log file in the Finder window
  • Run one test stream-capture on the problem site/stream
  • Quit JMR once it fails and/or the error is reproduced
  • Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)


Regards

Liam

Jaksta Support


log

log
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