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Error code Jaksta Screen Recorder
6 CommentsSorted by Oldest First
Hi Baljit,
Try the following:
- Open System Preferences and got to Security & Privacy > Privacy
- Unlock the padlock in the bottom corner and enter your Mac password
- Go down to the 'Screen Recording' category
- Untick the checkbox for Jaksta Screen Recorder and then retick it
- If it is already unticked when you first look at it then just tick it ON
- Go down to the 'Microphone' category
- Untick the checkbox for Jaksta Screen Recorder and then retick it
- If it is already unticked when you first look at it then just tick it ON
- Lock the padlock to confirm the changes
Let me know if you continue to have problems.
Regards
Liam
Jaksta Support
Dear Liam, this seems to have worked! Many thanks for your kind help. All the best, Bal
john mcguirk
said
about 2 years ago
i am having the same problem as Baljit had. i went to privacy and unchecked and rechecked the jaksta screen recorder and the microphone. however, my problem continues.
thank you,
john
Hi John,
I would suggest trying to do a basic reinstall - uninstall, reboot, reinstall.
Also make a point to perform the padlock unlock/lock process in the instructions listed above.
Regards
Liam
Jaksta Support
john mcguirk
said
about 2 years ago
how do i actually uninstall, reboot and reinstall
Hi John,
Here is the process:
- Delete (uninistall) Jaksta Screen Recorder from your Applications folder
- Reboot the Mac
- Reinstall Jaksta Screen Recorder after downloading the installer from our site: https://www.jaksta.com/download/mac/jaksta-screen-recorder
Regards
Liam
Jaksta Support
Baljit Kalsi
I keep getting this error message since upgrading my OS to Big Sur
What can I do?
Thanks