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Not working on New MacBook Air with M1Chip (Big Sur)

Not working on New MacBook Air with M1Chip (Big Sur) 

When Start all of the VDO content in browser cannot run as well.


Hi Thana,


Can you please provide screenshots of any errors or anything noteworthy that helps to outline the problem?


A clean log file would be helpful. To get a clean log, you will need to do the following:

  • Open Jaksta Media Recorder (JMR)
  • Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  • Quit JMR
  • Delete the log file in the Finder window
  • Reopen JMR
    • This will automatically generate a new log file in the Finder window
  • Run one test capture on the problem site/stream
  • Quit JMR once it fails and/or the error is reproduced
  • Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)


Also, I don't understand what you mean by VDO content in the browser. Can you please elaborate?


Regards

Liam

Jaksta Support

Here you are.

It looks like security protection prevent your App download VDO.

Because when I turn JMR monitoring off, web page can run normally.

image


log
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