Jaksta

Hi Thana,

Can you please provide screenshots of any errors or anything noteworthy that helps to outline the problem?

A clean log file would be helpful. To get a clean log, you will need to do the following:

• Open Jaksta Media Recorder (JMR)
• Go to Preferences > General > Find Log File
  • This will open a Finder window that needs to remain open for the remainder of the process
• Quit JMR
• Delete the log file in the Finder window
• Reopen JMR
  • This will automatically generate a new log file in the Finder window
• Run one test capture on the problem site/stream
• Quit JMR once it fails and/or the error is reproduced
• Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Also, I don't understand what you mean by VDO content in the browser. Can you please elaborate?

Regards

Liam

Jaksta Support