Welcome
Login  Sign up

Jaksta Media Recorder 7 crashes on start

Hi,

I'm trying Jaksta Media Recorder 7 on Windows.
After installing it once started, but not a second time.
I de- and reinstalled the application. Same behavior.


Would you please check the attached files and tell me what to do?


Thank you. Regards


Babak

zip
(96.7 KB)
zip
(12.8 KB)

The attached zip file with logs is corrupt.  Please follow the instructions here for getting log files


https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


Could you also please translated the screenshot to english.

Hi,


the text in the error message in the screenshot means:

The object reference was not set to an object instance.

"bei" means where (at which variables) this happens.

Is this a .NET error? Cause .NET crashed, too - as to see in the Windows event logs.


Attached are again the log files and the sysinfo.


Thank you.

zip
(13.1 KB)
zip
(928 KB)

Hi,


I've deinstalled the application again with - this time - "deleting existing settings and libraries option". After reinstalling the first start ended with an error message (see EM001.png).
The german text in the error message means: "The type initializer for "cs" threw an exception."
After turning the application "Windows 10 Firewall Control" to "allow everthing mode" and starting Jaksta as admin it runs. Even after restarting. I hope this will last.


Regards


Babak

EM001.png
(106 KB)
Login or Signup to post a comment