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Issues with Mac OS 12.01 (Monterey)

Since upgrading to the latest Mac OS, Jaksta has stopped working. Once the app is launched, the stream freezes and nothing happens until Jaksta is closed down. 


1 person has this problem

Hi Michael,


We are aware of this issue and are investigating. Are you able to tell us if you are using an M1 Mac or not?


We have a new beta available, but so far it does not resolve the broken connection issues in Safari. It should however help minimise issues when running Jaksta with Chrome of Firefox.


You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.0_316/JakstaMediaRecorder.pkg


When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.


Please let me know how you go.


Regards

Liam

Jaksta Support

I'm running a Retina 5K, 27-inch, 2017, (sadly) not an M1. I don't use Chrome or Firefox. 

I just wanted to follow up and see if there were any new versions for Safari on Mac. I'm currently running Mac OS 12.3 and Safari 15.4. It's been 4 months and I haven't seen anything. I just tried installing the link from above (beta 23.0.0_316) and it would not install. Thank you. 

Hi Michael,


Apologies for the delayed response.


We have a new beta available that we are hoping will address some issues.


You can download the installer here: https://download.shedworx.com/jaksta/beta/3.0.2_302/JakstaMediaRecorder.pkg


When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.


Please let me know if the problem continues and we can troubleshoot further.


Regards

Liam

Jaksta Support

Liam, I have same issue running Monterey 12.3. After following your steps I receive message saying installation failed, contact the company for help.  


Thanks for your help.


Evans

Hi Liam, I have the same problem with the same configuration like Evans: MAC, Monterey 12.3 and since a week I can't download anything from YouTube f.i.

Hi all,


Can you please try doing the installation again using the same instruction I provided previously, except use this link to download the installer for a new beta: https://download.shedworx.com/jaksta/beta/3.0.2_303/JakstaMediaRecorder.pkg


We are hoping the installation issue will be resolved. Please let me know how you go.


Regards

Liam

Jaksta Support

Thanks Liam, It is working now!

Liam, 


Installed and running nicely.  Only issue I have is the downloaded media track does not have correct name.  Each track is named 480p.mp4 or 720p.mp4.  Any idea what I’m not doing right?


Evans

Hi Evans,


Have you tried doing the captures in different browsers? The browser can often affect how the stream is presented and this can impact what Jaksta picks up as the name.


Using a different browser can often give a different result.


Regards

Liam

Jaksta Support

L'installation sous mac os 12.3.1 a échoué ! De surcroît, le logiciel ne reconnait plus ma licence ! Damned ! Que faire ?

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