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Support | Technical Support | Windows | Jaksta Media Recorder

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Cannot connect to internet 

For some time now I have been getting the error message "Jaksta Media Recorder cannot connect to the Internet" when I start the program.I deactivated the firewall and tried a lot of other things, nothing helped!
I've added the log file to you!
Please help me so that I can use the program again!
1
jmrp.exe.log.1
(2.31 MB)
1 Comment

Try:

uninstall completely and reboot

open certmgr.msc and go to Trusted Root Certificate Authorities > Certificates and search for any Jaksta Media Recorder Certificates.   Delete them if there are any.

Reinstall and try again


When providing debug logs please follow these instructions:  https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

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