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Why are these forums hidden?

At https://www.jaksta.com/, I click on the Support link in the top navbar.  I select Windows from the dropdown list, and am taken to https://www.jaksta.com/support/windows.  I click on the "Windows Technical Support" link which takes me to https://www.jaksta.com/support/windows/technical.  Then I click on "Jaksta Media Recorder" since I need to ask about problems with that product.  Taken to https://www.jaksta.com/support/windows/technical/jaksta-media-recorder.  That forum is worthless.  There are no login fields to let me login, so I can submit a ticket.  There is no New or other button for me to start a new discussion.

I eventually used the Customer Service button on the https://www.jaksta.com/support/windows asking just how users are to post inquiries into the technical support forums.  In that web form, there is a link to https://support.jaksta.com/support/discussions.  That does have a Login link, but why wasn't I directed here for technical support by the site's Support nav path?  Why is Jaksta hiding these forums?  They certainly aren't discovered using their normal site navigation.

Are these peer-support only forums where other users respond?  Or does Jaksta tech support visit here, so it really is a tech support forum?  Thee nav path they give for technical support at their web site leads to some "new" forums that are unusable (no login, no new post submission).

Click the ask a new question button.  Sometimes users do chime in with answers but pretty much its me (the developer).


The "ASK A NEW QUESTION" element was missing when reported.  There was also no "LOGIN" element, in case to add an inquiry required login (although if the "ASK" element were there but the user wasn't logged in then maybe a login prompt appears).  A tech rep responded by e-mail to say the web designer would get informed.  Very quick response.

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