You are capturing the 2 minute preview as you are not logged in. Same as what you get if you watch that video in a browser without logging in.
Enter your username and password. Settings > Internet Downloads > Advanced > Extractor Logins, under Site Credentials, add fill out the url, username, and password and click the add button (plus sign). The url is just the <sitename>.com. No need for the https:// etc
Thank you so much. It works well. I appreciate your help.
Alireza.momenzadeh
Dear support team
I have purchased Jasksta Media Recorder and I registered the application with the serial key. However, when I try to download video (by copying and pasting the URL), the download process is still limited to less than two minutes. It only downloads about 2 minutes of the whole video.
Would you please state why this problem happens to me?
Thank you