First time you have posted from what I can see. What is your question?
You have posted to the windows forums. Mac forums are here: https://jaksta.com/support/mac/technical
Key lookup is here: https://store.jaksta.com/store/lostkey.do
Please lodge a customer support ticket here for your refund request and to find your old keys if you cant find through the lookup: https://support.jaksta.com/support/tickets/new