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Jaksta FAQ:Windows

Audio recording and the new Edge browser in Windows 10
Audio from the new Windows 10 Edge browser can not be audio recorded using the Application capture method. This is because Edge is an isolated app...
Fri, 22 Jul, 2016 at 11:47 AM
Program doesn't start after upgrade to Windows 10
We have seen some cases where Windows 10 removes/corrupts Microsoft Visual C++ 2010. This is used by sqlite which is what the application u...
Fri, 14 Aug, 2015 at 9:15 AM
"This computer has an UEFI BIOS with SecureBoot enabled." message
The Application audio recording method requires Secure Boot to be disabled on Windows 8 or greater systems.  The benefit of the Application recording ...
Tue, 11 Aug, 2015 at 12:41 PM
Firefox not loading HTTPS pages when monitoring is on. Mentions sec_error_bad_signature
This might happen when visiting a site using HTTPS.  Firefox does not have our certificate in its certificate “store”. (You can check the Firefox cert ...
Mon, 12 Feb, 2018 at 12:34 PM
Using a VPN
Not all VPN and proxy services work with Jaksta Media Recorder's internet monitoring.  VPN services known to work are Cienen, BlackVPN, StrongVPN...
Tue, 11 Aug, 2015 at 1:23 PM
No audio captured from "Cam" site
Some "cam" sites stream their videos using non-standard audio and visual combinations.   In particular the SPEEX audio codec. Consequentiall...
Tue, 11 Aug, 2015 at 1:09 PM
Music files are not automatically tagged?
Verify that the Lookup and tag music option is selected on the Settings tab > Naming Rules tab. Our applications uses a song recognition dat...
Tue, 11 Aug, 2015 at 1:35 PM
Music tracks not automatically tagging when recording to FLAC format
The default file size for automatic tagging is 9MB.   If you'd like FLAC files to tag, simply change the max tagging limit on the Settings ta...
Fri, 22 Jul, 2016 at 11:51 AM
HTTPS/SSL scanning
The HTTPS/SSL certificate allows for the detection of YouTube (and other sites) over HTTPS connections.  A unique certificate is generated for each in...
Tue, 11 Aug, 2015 at 1:20 PM
No mapping between account names and security IDs was done.[0x80070534]
Our products that support scheduling use the Windows Task Scheduler to launch recordings at appropriate times.  This error points to a problem with th...
Tue, 11 Aug, 2015 at 12:20 PM